As 2 Cabinet Girls continues to grow, lots of things seem to get more complicated. One thing that I refuse to allow to get left behind is an unbending commitment to clear, concise communication with our customers. Our goal is to have every customer say, “That was the best experience I’ve ever had!”
We’ve all probably had a less than amazing experience with a contractor. Usually, contractor problems stem from bad communication. In fact, most problems in life are communication problems. When the plumber tells you, “I’ll be by next week”, but won’t get more specific. The electrician who says, “I’ll swing by tomorrow morning.” and then shows up at noon.
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We know that sometimes people make a decision based on a small amount of money. We once heard that we lost a job because another painter quoted the homeowner $20 less! We heard that story when they later called us in to fix that job a few months later.
I’m lucky, my husband has been working on the web since 1995 and has been helping big brands with their digital marketing for the past 10 years. So when my little business received a 1-star review from Yelp, he reminded me that it’s not the end of the world.